Privacy Policy

Privacy Policy

This Privacy Policy explains how information about you is collected, used, and disclosed by Dirt Detectives of Maryland LLC (“Dirt Detectives of Maryland LLC,” “we,” “our,” or “us”) when you visit our website https://dirtdetectivecleaning.com (“Website”), request services, communicate with us, or otherwise interact with us (collectively, the “Services”).

Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understand this Privacy Policy.

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date at the top of this page. We encourage you to review this Privacy Policy periodically.

INFORMATION YOU PROVIDE TO US

We collect information you voluntarily provide to us when you:

• Request a quote

• Schedule cleaning services

• Submit a form

• Communicate with us by phone, email, or SMS

• Make a payment

• Subscribe to marketing communications

The types of information we may collect include:

• Name

• Email address

• Phone number

• Service address

• Billing address

• Payment details (processed by third-party providers)

• Any other information you choose to provide

If you provide payment information, that information is processed securely by our third-party payment processor. We do not store full credit card numbers on our servers.

INFORMATION WE COLLECT AUTOMATICALLY

When you access our Website, we may automatically collect certain information, including:

• IP address

• Browser type

• Device type

• Pages viewed

• Date and time of visit

• Referring website

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality

• Analyze traffic and usage trends

• Support advertising and remarketing efforts

For more information about cookies and how to manage them, please see our Cookie Policy at:

https://go.dirtdetectivecleaning.com/cookie-policy

You may adjust your browser settings to refuse cookies; however, some parts of the Website may not function properly.

HOW WE USE YOUR INFORMATION

We use your information to:

• Provide and deliver cleaning services

• Process payments and send invoices

• Send appointment confirmations and reminders

• Respond to inquiries and provide customer support

• Send administrative messages

• Improve our Website and Services

• Detect and prevent fraud

• Comply with legal obligations

• Send marketing communications where permitted by law

You may opt out of marketing communications at any time by following the unsubscribe instructions included in our messages or by contacting us at [email protected].

SMS Communications and Mobile Consent

If you provide your mobile phone number through our website, booking forms, or other communication channels, you may opt in to receive SMS messages from Dirt Detectives of Maryland LLC.

These messages may include:

• Appointment confirmations and reminders

• Service updates

• Billing notifications

• Customer support communications

• Promotional or marketing messages (if separately consented to)

Message frequency varies based on your interaction with us.

Message and data rates may apply.

You may opt out at any time by replying STOP to any message.
For assistance, reply HELP or contact us at [email protected].

Consent to receive SMS messages is not a condition of purchase.

SHARING OF INFORMATION

We may share your information:

• With service providers who perform services on our behalf (such as payment processing, CRM systems, marketing platforms, and website hosting providers)

• To comply with applicable law, regulation, legal process, or government request

• To protect our rights, property, and safety or that of others

• In connection with a business transfer, merger, or sale of assets

We do not sell your personal information.

We may share aggregated or de-identified information that cannot reasonably be used to identify you.

Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

PAYMENT PROCESSING

Payments are processed securely through third-party payment providers. These providers handle payment information in accordance with their own privacy policies and security standards.

DATA RETENTION

We retain personal information for as long as necessary to:

• Provide services

• Maintain business records

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

TRANSFER OF INFORMATION

Dirt Detectives of Maryland LLC is based in US. By using our Services, you understand that your information may be processed and stored in the United States or other jurisdictions where our service providers operate.

YOUR RIGHTS AND CHOICES

You may:

• Request access to the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal information (subject to legal limitations)

• Opt out of marketing communications

To make a request, please contact us at [email protected].

EXTERNAL LINKS

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.

CONTACT US

If you have questions about this Privacy Policy, please contact us at:

Dirt Detectives of Maryland LLC
22 W Padonia Rd Suite B-216, Timonium, MD 21093
[email protected]